Common Pricing Questions

Read this guide to find answers to the most common questions regarding Kumospace pricing.

Why Go Pro?


The main reasons our users choose the Professional or Custom subscriptions are:

  • Larger space capacity: Our free plan is limited to 30 concurrent participants. If you need a larger space capacity, we recommend choosing our Professional or Custom tiers, and increasing your space capacity. 
  • Space security: Our security options include password protecting your space, guest-list access, domain-restricted access, and unregistered-guest access.
  • Advanced presentation tools: Including sharing custom video sources, e.g. a secondary camera (OBS), and local files.
  • Priority support: You’ll be first in line for any customer support issues. 

Monthly vs Annual subscription


We have two pricing plans, monthly and annual. 

Subscribers who choose the annual option, benefit from a 20% discount. E.g. On a monthly basis, the core Professional plan is $150, while on an annual basis, you only pay $120 per month. 

The same discount applies to increasing your concurrent space capacity. Our monthly subscribers pay $5 per participant per month, while annual subscribers only pay $4 per participant per month.

Professional vs Custom plans


While our Professional plan offers advanced features outlined above, the Custom plan is essentially an à la carte menu of add ons, tailored to your needs, e.g. space capacity with over 1000 participants, access to your own user analytics reports, SSO integration, and other bespoke features.

If you’re interested in adding any custom features, please contact our sales team and we’ll be more than happy to help.

What is concurrent space capacity?


The concurrent space capacity in Kumospace refers to the number of participants who are in your space at the same time. E.g. If your space capacity is 150, you can host 150 simultaneous guests in your space. 

There is no limit to how many people can visit your space overall, as long as they don’t all come at once.

What is the maximum space capacity?


On our Free plan, the maximum space capacity is 30 concurrent participants. 

On our Professional plan, you choose your maximum space capacity. The core Professional plan comes with a space capacity of 30 participants, and you can purchase additional capacity for up to 1,000 participants. 

If you’re planning an event larger than 1000 participants, our Custom plan is for you, as it allows for unlimited space capacity upgrades.

What if I want to host a one-day event?


If you have a one-day event planned, we recommend subscribing to our monthly plan. 

This will give you a chance to prepare for your event, e.g. assign co-hosts to help you manage your space and guests, customize your space, and test all the features you’d like to use come event time!

You may even realize how useful it is to have Kumospace on a daily basis, and find additional uses for it, outside your event 😉.

If you only need to use Kumospace for one event, don’t forget to cancel your subscription, so you don't get charged in the next billing cycle.

What if I don’t know how many people will show up?


Kumospace mimics real life in more ways than one, including planning your events! If you were planning a wedding, for instance, you would need to book a venue large enough to fit all your guests, and send out invitations in advance. 

Similarly, in Kumospace, you need to make a space large enough to fit all your invitees, and send out virtual invitations. 

How do I increase my space capacity?


You can increase your space capacity by clicking the Manage Subscription button on your Profile page. Increased space capacity will be available immediately after purchase. 

Alternatively, get in touch with our sales team and we can give you a helping hand!

If I increase my space capacity, how long can I expect it to last?


You can top up your space capacity at any point after you’ve subscribed to our Professional or Custom plans.  

It will be valid until the end of your current billing cycle, and it will be added to your monthly bill at the start of the next billing cycle, unless you downgrade before the end of your current billing cycle. 

Can I get one-day passes for increased space capacity?


Yes, day passes are available to our annual subscribers. The cost of a day pass is $4 per participant.

For instance, if you have an annual subscription to our Professional plan for 100 participants, but you have an upcoming event with 150 expected attendees, you can purchase 50 day passes. 

We can help issue your day passes. Get in touch with our sales team and let us know:

  • your Kumospace URL,
  • the date of your event, and 
  • how many day passes you need.

What if more people show up than my concurrent space capacity allows?


Additional guests will be excluded from your space until capacity becomes available. 

If your space is starting to get a bit crowded, you can easily purchase additional capacity in real time, even during your event. 

How do I cancel my subscription?


You can cancel your subscription at any time by clicking the Manage Subscription button on your Profile page, and following the prompts.

Alternatively, get in touch with our sales team and we can help.

Can I get a refund if my guests don’t show up? 


Unfortunately, we do not offer refunds if your guests don’t show up. 

For future events, feel free to share the following resources in your invitation, to ensure your guests have a smooth and enjoyable Kumospace experience:

 

For any other questions, don’t hesitate to get in touch at hello@kumospace.com.